Shop online  
 
 Home   Terms & Conds   Search   View Cart   Checkout   Contact Us   Login 

Left tabTerms And ConditionsRight tab

About Us
cookshop-online.co.uk is an e-commerce website operated and owned by:

Cook and Dine (Scotland) Ltd
46 - 48 High Street
Banchory
Aberdeenshire
AB31 5SR

Company Registration Number: SC290007

VAT Number: 605 1201 04

Address for correspondence:
Cook and Dine (Scotland) Ltd
46 - 48 High Street
Banchory
Aberdeenshire
AB31 5SR

Telephone: 01330 825511
Email: sales@cookshop-online.co.uk


Our shop is called Cook and Dine and can be found at 46 -48 High Street, Banchory.
Trading hours for the shop are 09:30 to 17:30, Monday to Saturday
Making A Purchase Overseas orders - Postage charges will be added to invoice price once calculated.
Orders outwith the United Kingdom are subject to postage charges based on what it costs us. For example if postage costs £14.37, then your postage charge will be £14.37. After placing an order, you will be sent an email to confirm if you wish to proceed with the purchase, if the postage cost is more than 20% of purchase price. All other orders will be processed without checking. This may take several hours if the order is placed outwith working hours.
Please note that anything over 2kg is going to be expensive.

To make a purchase, browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

We will Email you to confirm when your order has been received. This is to indicate that we have received your order, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All goods are sent via Royal Mail/ Parcelforce.
Delivery Schedule Orders placed Monday to Friday by 14:00 will be despatched same day where possible.

Orders place after 14:00 will be sent next day.

We currently use Royal Mail / Parcelforce exclusively.

When the goods are out of stock, we will advise you by Email and advise you when we expect to despatch to you.
Back Orders If your item is not in stock, we will advise you by Email when we expect to ship to you. You will be able to cancel your order if the delivery schedule is unacceptable to you.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Prices shown are inclusive of VAT.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We do not debit your card until your goods are ready for despatch.

We will advise you by Email when the goods are despatched.
Guarantee

The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Reaching Us

Email us at: sales@cookshop-online.co.uk
Privacy Policy Cook and Dine (Scotland) Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm



Right to cancel: You can cancel and withdraw from your order within 7 days of receiving your goods. No reason is necessary for the withdrawal, which may be given in writing (an e-mail will suffice) or by returning the goods (at your risk). This right will have been fulfilled if you return the UNUSED goods before the expiry of this period to:

Cook and Dine (Scotland) Ltd, 46-48 High Street , AB31 5SR Banchory


Please note that the telesales law forbids the return of certain goods.

Guarantee:
The guarantee is given in accordance with legal requirements. Any additional guarantee statements are contained in the product descriptions.
Remittance Terms

In all cases, payment in full is required before shipment.

Our site is secure, using THAWTE from ed2